warranty
Dear Customer,
If you’re seeing this page, it means the correct registration link wasn’t opened—no worries at all.
You can simply follow the steps below to complete your registration.
Some of our umbrellas come with a lifetime warranty, which is valid only if you register your product within 30 days of purchase.
To complete your registration, please follow these steps:
- Create your account on our website first.
- Send the two items below to our dedicated registration email: lanbrella_service@outlook.com within 30 days of purchase.
- Your Amazon Order ID (e.g., 110-0000000-0000000)
- A photo of the umbrella in your hand (to help us confirm the correct model)
Please remember, part of our umbrellas are backed by a lifetime warranty, and registration within 30 days is required to activate it. We recommend completing the process as soon as you receive your umbrella.
If you need any help, feel free to contact us at lanbrella_service@outlook.com with your Order ID and your request. we’re always happy to assist! :)
Important Note: To ensure we receive your information without any issues, please use the lanbrella_service@outlook.com as your main contact.
Our primary support mailbox (support@lanbrella.com) is currently experiencing intermittent delivery problems, and we want to make sure your request is processed smoothly.
Active Support Email (Preferred): lanbrella_service@outlook.com
Primary Email (Experiencing Intermittent Issues): support@lanbrella.com
Please use the active support email to ensure timely delivery.